What is it for?
Orientation enables the child to anticipate future visits, without worrying about what will happen. When the child returns to the Centre for Supervised Contact or Changeovers, they are already familiar with the Centre as a place where they feel safe and comfortable.
Appointments for Child Orientation are usually scheduled 1-2 weeks before services commence. Child Orientation is intended to be an enjoyable experience for the child, providing reassurance and minimising any anxiety.
What is Intake For?
To access Services, parents are required to agree to the conditions outlined in the Service Agreement; a comprehensive list of all terms and conditions which details roles and responsibilities of Supervising staff. In some cases, either before or after Services commence, it may be necessary to modify terms of the Service Agreement to reflect the family’s circumstances or to address individual need. Any proposed amendments involve negotiation with, and the consent of both parents.
During Intake we collect information for the purpose of conducting a Risk Assessment. To identify the kind of risk and the degree of threat associated, we ask questions about past and present family violence, substance abuse, child abuse and mental health issues. We may make inquiries about any previously refused applications, suspensions or termination by other Contact Services with the intention of understanding contributing factors so as to avoid any future issues.
Child Abuse Allegations
In circumstances involving allegations of child abuse, the Intake and Assessment processes will aim;
Can I bring my Children?
Due to the nature of discussions during Intake Interviews, it is usually inappropriate for children to attend. However, where no alternative exists, we ask parents inform the Service so we can arrange an additional staff member to supervise the child.
In the case where services require an immediate start, and where additional staff are available, Child Orientation visits may be arranged to coincide with the parent’s Intake Interview.
What do I need to bring?
When a court order does not specify one parent as responsible for paying service fees, and when no other agreement exists, fees are shared equally between both parents.
Fees are required two days in advance with bookings confirmed on receipt of payment. Any credit amount will be refunded.
Kindred Connect will be happy to prepare a written quote specific to the requirements of your family so, please, just ask.
Fees may be reduced in situations where risk factors are considered easily managed, where children do not require intensive support, or, when contact visits run for extended hours or, over the course of consecutive days.
DIRECT TRANSFER .
Electronic Funds Transfer, or Internet Banking is our preferred method of payment.
Fees can also be paid in person, at our Centre, using EFTPOS.
Kindred Connect Pty. Ltd.
National Australia Bank
Account No: 13-321-1696
We accept all major credit cards including American Express. Payments by credit card can be made at our Centre or online.
Payments by instalments may include using a third party service, such as C-Pay (Centrelink direct debit) or Ezy-Pay. Access the ezypay-customer-brochure here, or contact us for additional information.