Children's Contact Services assist separated families with the logistics of regular and meaningful parent-child contact, following separation. In the case of separated parents experiencing high levels of conflict or where there are concerns about violence, we facilitate safe transfers of children from one parent to the other.

What is Supervised Contact?

Supervised Contact refers to time shared between a child and a visiting parent, in the presence of an independent person, referred to as the Contact Supervisor.

Who might use a Contact Service?

In many cases, the use of such services, are part of orders of the Federal Circuit or Family Law Court. Other families seek out Children’s Contact Services such as ours voluntarily.

Who might be included?

Participants may include parents, siblings, grandparents, extended family members or other persons who are significant to the child.

When might Contact be Supervised?

In the case of an agreement, formal or informal, between the relevant parties; this includes agreements reached through family dispute resolution processes

In the case of a court order, made by consent

In the case of an order made following a determination by a Judge or Magistrate

In the case of a need to assess family interactions, to assist with court processes

In the case of significant safety concerns for the child, such as possible harm or abduction, requiring a high level of control and oversight of the parents or other participants in contact

In the case of concerns relating to family (domestic) violence

In the case of a breakdown in the parent-child relationship, which needs to be gradually rebuilt

For How Long

is contact supervised?

When the court orders contact to be supervised, it is often intended as a temporary measure. Usually, there is an expectation that the parent-child relationship will be nurtured and re-built and that within time, supervision will no longer be necessary.

We acknowledge, while rare, sometimes there are situations where self-management is not a realistic goal but where the parent/child relationship is still viewed as beneficial for the child. In these situations, we will continue to work with the family in accordance with advice and recommendations of any external professionals.


Supervised Contact can be provided at our Contact Centre or off-site, at other child friendly locations such as parks, cafés or other recreation-type facilities.


Supervised Contact can be provided at our Contact Centre or off-site, at other child friendly locations such as parks, cafés or other recreation-type facilities.

Supervised Contact usually takes place at our child-friendly Contact Centre. The Australian Children’s Contact Services Association (ACCSA) promotes the use of Contact Centres and so do we. In our experience, contact is most enjoyable for children, when it takes place at our Centre.

The degree of risk and the level of supervision required are factors in choosing a between our centre-based facility, or in considering alternative venues. In some cases, a neutral venue may be advised – that is, one which does not hold significant emotional meaning for any of the parties involved.

Alternative Venues.

We provide Supervised Contact Services off-site, where appropriate, in accordance with Court Orders and/or the consent of both parents.

In considering alternatives to Centre based Contact, the needs and best interests of the child must always be kept uppermost in the decision-making process; this should include cultural considerations, the nature of the relationships between the child and family members, and physical safety issues. Suitable environments can include parks, cafés or other recreation-type facilities.

When identifying suitable venues, we keep in mind;

  • the needs and best interests of the children
  • the relationships between the child(ren) and family members
  • physical safety issues
  • the degree of risk
  • the level of supervision required

Supervised Contact should always take place in a safe, child-appropriate space, chosen for its suitability for encouraging positive, distraction-free interactions.

The Role of

Contact Supervisor

To supervise the contact visit within the expectations of the referral, including any special conditions requested by the caseworker, and to report observations to the referring agency

To support the child-parent relationship and facilitate meaningful interactions between parents and children

To take responsibility for the best interests of the child, and ensure that he or she is protected from any harm or distress

To advocate on behalf of the child, and to make contact experiences safe, calm and positive

To provide valuable guidance and support for the parent in rebuilding their relationship with the child

To listen to the child’s needs and concerns, and address them wherever possible

To maintain the safety and welfare of both child and parent

To make appropriate referrals to external services, when needed

To assist families progress toward self-management of contact arrangements, in terms of both changeover and unsupervised contact

The Role of

Contact Supervisor

To supervise the contact visit within the expectations of the referral, including any special conditions requested by the caseworker, and to report observations to the referring agency

To support the child-parent relationship and facilitate meaningful interactions between parents and children

To take responsibility for the best interests of the child, and ensure that he or she is protected from any harm or distress

To provide valuable guidance and support for the parent in rebuilding their relationship with the child

To listen to the child’s needs and concerns, and address them wherever possible

To advocate on behalf of the child, and to make contact experiences safe, calm and positive

To maintain the safety and welfare of both child and parent

To make appropriate referrals to external services, when needed

To assist families progress toward self-management of contact arrangements, in terms of both changeover and unsupervised contact



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Northlakes

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Glass House Mountains

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Caloundra Esplanade

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Caboolture Lakes

Locations

supervised contact

Supervised Contact should always take place in a safe, child-appropriate space, chosen for its suitability for encouraging positive, distraction-free interactions.

In most cases, Supervised Contact takes place at our Contact Centre. We are however able to offer Supervised Contact at other child friendly locations, off-site. Locations may include parks, cafés or other recreation-type facilities.

Contact Centre

The Australian Children’s Contact Services Association (ACCSA) promotes the use of Contact Centres and so do we. In our experience, contact is most enjoyable for children, when it takes place at our Centre.

CONTACT CENTRE

Alternative Venues

The degree of risk and the level of supervision required are factors in choosing a between our centre-based facility, or in considering alternative venues.

In some cases, a neutral venue may be advised – that is, one which does not hold significant emotional meaning for any of the parties involved.

When identifying suitable venues, we keep in mind;

  • the needs and best interests of the children
  • the relationships between the child(ren) and family members
  • physical safety issues
  • the degree of risk
  • the level of supervision required

What Locations?


Supervised Contact can be provided at our Contact Centre or off-site, at other child friendly locations such as parks, cafés or other recreation-type facilities.

Supervised Contact usually takes place at our child-friendly Contact Centre. The Australian Children’s Contact Services Association (ACCSA) promotes the use of Contact Centres and so do we. In our experience, contact is most enjoyable for children, when it takes place at our Centre.


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    Contact Services.

    Supported Changeovers for Children and Family Reunification Programs are offered onsite, at our Centre in Dayboro. Supervised Contact Services, where appropriate, may be provided off-site, in the general community.


    Frequently Asked Questions

    No. Children’s Contact Supervisors maintain written records detailing observations, interactions and conversations involving all persons who access the Service. Contact Supervisor’s written records may be provided to the parents and/or solicitors, or an Independent Children’s Lawyer, if one has been appointed. Reports provided by Contact Supervisors may produced as evidence in court.

      Frequently Asked Questions.

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