Supported

Changeovers

Children's Contact Services assist separated families with the logistics of regular and meaningful parent-child contact, following separation. In the case of separated parents experiencing high levels of conflict or where there are concerns about violence, we facilitate safe transfers of children from one parent to the other.

What is Changeover?

Changeover is the process of transferring a child from one parent’s care to the other. It is also referred to as ‘exchange’ or ‘handover’. Whatever it may be called, the process can be problematic for the family, and the source of stress and anxiety to everyone involved.

What is a Changeover Service?

Changeover Services assist separated parents to avoid uncomfortable encounters or conflicts by eliminating the need for the parents to see or communicate with one another, where this is necessary or desired.

Who can use our Changeover Service?

Any separated parents can access our Changeover Service. Kindred Connect does not require a Court Order.

When might parents use a Changeover Service?

There are many reasons for accessing Supported Changeovers for Children. Some might include:

  • Concerns over possible violence;

  • Court orders preventing direct communication between the parents;

  • The need to protect children from exposure to parental conflict; and,

  • Issues relating to a parent's non-compliance with a court order.

In some cases, there is simply avoid stressful or uncomfortable situations

Children's Contact Services assist separated families with the logistics of regular and meaningful parent-child contact, following separation. In the case of separated parents experiencing high levels of conflict or where there are concerns about violence, we facilitate safe transfers of children from one parent to the other.

Who Might Use a Changeover Service?

In many cases, the use of such services, are part of orders of the Federal Circuit or Family Law Court. Other families seek out Children’s Contact Services such as ours voluntarily.

We encourage parents to access our services before going to Court, if at all possible. Early intervention helps to minimise many of the financial and emotional pitfalls of court processes and more importantly, the emotional impact on children caught in the middle.

Where?

We facilitate Changeovers onsite, at our Contact Centre and off-site, at child-friendly locations in the general community

When?

Available
7 days
8:30am - 7:30pm

Have a request? call on (07) 3425 1098

Benefits

of supported changeovers

Stress Free

To alleviate conflict and assist parents who prefer not to meet face-to-face, we facilitate changeover for the parents, safely exchanging the children, without the need for parents to come into contact with one another.

Safety

Kindred Connect holds children’s safety and well-being as the highest priority, but with due regard for the safety and needs of vulnerable adults. With these factors in mind, the Contact Centre separates parents, allocating different street entrances, parking spaces and waiting areas, and we arrange and parent’s arrival and departure times are staggered.



Record Keeping

The Service maintains written records of parents' and children's attendance, arrival and departure times. Supervisors also maintain detailed written records with respect to their observations of behaviour and interactions of both parents and the child/ren. Reports may be provided on request.

Children's Contact Services assist separated families with the logistics of regular and meaningful parent-child contact, following separation. In the case of separated parents experiencing high levels of conflict or where there are concerns about violence, we facilitate safe transfers of children from one parent to the other.

Contact Centre Location

Our Children’s Contact Centre is located in the historic and semi-rural town of Dayboro – 40 km Northwest of Brisbane city or a 10 minute drive from Petrie.

Our Centre at Dayboro is situated on acreage and there are two separate streets for accessing the Centre ~ one entrance for each parent

Appointments

Any parent considering Kindred Connect's services is welcome to attend our Centre, to have a look around and meet our friendly staff. Children are also welcome, of course.

We do however ask visitors to call beforehand and make a time so we can avoid compromising the privacy of any family in attendance.

Children's Contact Services assist separated families with the logistics of regular and meaningful parent-child contact, following separation. In the case of separated parents experiencing high levels of conflict or where there are concerns about violence, we facilitate safe transfers of children from one parent to the other.

Alternative Locations

Supported Changeover Services are usually provided on-site, at our Centre in Dayboro.

If required, and where agreed, Supported Changeovers may be arranged at child-friendly locations within Brisbane and its surrounding precincts.

Suitable Venues

Parents may suggest off-site venues.

Some examples may include;

New Farm Park

Roma Street Parklands

Southbank

How to Apply

For Changeover Services

To apply for Children’s Changeover at Kindred Connect, you'll need to complete the Application Form and return via email or, post to PO Box 272 Dayboro 4521.

Call (07) 3425 1098 ~ We're always happy to answer any questions

APPLICATION