What is a Contact Centre?

A Contact Centre is a safe, friendly and neutral place where children of separated families can spend time with one of both of their parents, and sometimes other family members. They are child centred environments where the needs of the child come first.


Where is the Contact Centre?

Supervised Contact and Children’s Changeover Services are provided on-site, at our Contact Centre in Dayboro. Our Dayboro premises are located on acreage and provide abundant space and privacy for all clients of the Centre.

Our Children’s Contact Centre is located in the historic and semi-rural town of Dayboro – 40km Northwest of Brisbane city or a 10 minute drive from Petrie.

Casual Visits

Any parent considering Kindred Connect services is welcome to attend our Centre, to have a look around and meet our friendly staff. Children are also welcome, of course. We do however ask visitors to call beforehand and make a time so we can avoid compromising the privacy of any family in attendance.


Safety

Kindred Connect holds children’s safety and well-being as the highest priority, but with due regard for the safety and needs of vulnerable adults. Our Centre offers separate entrances and waiting areas for parents, and we arrange staggered arrival and departure times.


Privacy

It is our standard practice to have only one family is present at the Centre at any one time. We find this allows parents and children to focus on what is important to them without being interrupted.


Continuity

We feel strongly about the importance of continuity for children and we make a point of providing children with the support of the same familiar Supervisors on each occasion.


Other Locations

If required, arrangements may be made for Supervised Contact and Supported Changeovers to take place at child-friendly locations within Brisbane and its surrounding precincts. Off-site venues suggested by parents may include places like Southbank or Roma Street Parklands.


What is a Contact Centre?

A Contact Centre is a safe, friendly and neutral place where children of separated families can spend time with one of both of their parents, and sometimes other family members. They are child centred environments where the needs of the child come first.


Where is the Kindred Contact Centre?

Supervised Contact and Children’s Changeover Services are provided on-site, at our Contact Centre in Dayboro. Our Dayboro premises are located on acreage and provide abundant space and privacy for all clients of the Centre.


Our Children’s Contact Centre is located in the historic and semi-rural town of Dayboro – 40km Northwest of Brisbane city or a 10 minute drive from Petrie.

Casual Visits

Any parent considering Kindred Connect services is welcome to attend our Centre, to have a look around and meet our friendly staff. Children are also welcome, of course. We do however ask visitors to call beforehand and make a time so we can avoid compromising the privacy of any family in attendance.


Safety

Kindred Connect holds children’s safety and well-being as the highest priority, but with due regard for the safety and needs of vulnerable adults. Our Centre offers separate entrances and waiting areas for parents, and we arrange staggered arrival and departure times.


Privacy

It is our standard practice to have only one family is present at the Centre at any one time. We find this allows parents and children to focus on what is important to them without being interrupted.


Continuity

We feel strongly about the importance of continuity for children and we make a point of providing children with the support of the same familiar Supervisors on each occasion.


Other Locations

If required, arrangements may be made for Supervised Contact and Supported Changeovers to take place at child-friendly locations within Brisbane and its surrounding precincts. Off-site venues suggested by parents may include places like Southbank or Roma Street Parklands. Read more about Supervised Contact off-site

Feathers & Fur


We don’t discourage children from getting dirty and we can’t guarantee our yard is free from bugs or ants, feathers or fur.

We believe the therapeutic and educational benefits animals provide children far outweigh any risks such as insect bites.

Our Centre is residence to many hand raised chickens and neighbours include horses and cows. We understand there may be children who don’t share our love of animals and in this case any contact can easily be avoided.


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Feathers & Fur


Our Centre is residence to many hand raised chickens and our neighbours include horses and cows.

We don’t discourage children from getting dirty and we can’t guarantee our yard is free from bugs or ants, feathers or fur.

We understand there may be children who don’t share our love of animals and in this case any contact can easily be avoided.

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We believe the therapeutic and educational benefits animals provide children far outweigh any risks such as insect bites.</h54


No Contact between Parents

Kindred Connect Contact Centre offers separate entrances and waiting areas. Parents access the Centre from separate street addresses and we arrival and departure times are staggered – so there’s no contact between parents


MAIN ENTRY


ALTERNATIVE STREET ENTRY

What else does our Centre offer?

What else does our Contact Centre offer?

Facilities for Babies


The Contact Centre is equipped for supervised time between a parent and baby. Facilities including cot, change-table, high-chairs, baby-bath and sterilising equipment.

We offer assistance to new parents, and if requested, will teach essential practical skills for looking after a baby.



BBQ & Picnic areas


Parents attending the Centre for extended Supervised Contact visits, and/or where visits run into meals times, the Centre provides use of a BBQ


Activities


The Centre offers a range of games, toys and activities suitable for all ages, interests and abilities.


Complete Kitchen


Parents can use the Centre’s kitchen to prepare light meals for the children. Some children and parents enjoy baking cakes as an activity during supervised time.


Frequently Asked Questions


No. Children’s Contact Supervisors maintain written records detailing observations, interactions and conversations involving all persons who access the Service. Contact Supervisor’s written records may be provided to the parents and/or solicitors, or an Independent Children’s Lawyer, if one has been appointed. Reports provided by Contact Supervisors may produced as evidence in court.
Parents attending Supervised Contact are not permitted to bring others without written approval. A request for an additional visitor may be considered once the family is known to the service. Special arrangements require sufficient notice and the approval of the other parent and the children. We are not able to consider the requests on the day of scheduled contact.
If a Residential Parent does not believe contact should occur, they must discuss their concerns legal professional. Supervised Contact may be suspended on advice from legal representatives until the matter is decided by the Family Court.
The duration of Supervised Contact visits often depend on the age of the child. In most cases, Supervised Contact visits run for 2 hours. There is no maximum length of time for any Supervised Contact visit. The minimum duration for off-site Supervised Contact is 3 hours.
Supervised Contact are supposed to be an enjoyable experience for the child. The Centre has plenty of toys and games, and activities suitable for all ages and abilities. During Supervised Contact, Supervisors observe all interactions between the parent and child.
No. We arrange staggered arrival and departure times and parents are allocated separate access points via one of two roads.
What your children need to know, depends on their age and development. We advise parents to be positive and encouraging about Contact and assure their children that their parents are working together to make things better. It’s important both parents encourage their children to participate and give children permission to enjoy Contact with their other parent. It’s never okay to discuss adult-issues with your children.

Frequently Asked Questions


No. Children’s Contact Supervisors maintain written records detailing observations, interactions and conversations involving all persons who access the Service. Contact Supervisor’s written records may be provided to the parents and/or solicitors, or an Independent Children’s Lawyer, if one has been appointed. Reports provided by Contact Supervisors may produced as evidence in court.
Parents attending Supervised Contact are not permitted to bring others without written approval. A request for an additional visitor may be considered once the family is known to the service. Special arrangements require sufficient notice and the approval of the other parent and the children. We are not able to consider the requests on the day of scheduled contact.
If a Residential Parent does not believe contact should occur, they must discuss their concerns legal professional. Supervised Contact may be suspended on advice from legal representatives until the matter is decided by the Family Court.
The duration of Supervised Contact visits often depend on the age of the child. In most cases, Supervised Contact visits run for 2 hours. There is no maximum length of time for any Supervised Contact visit. The minimum duration for off-site Supervised Contact is 3 hours.
Supervised Contact is intended to be an enjoyable experience for the child. The Centre has plenty of toys and games, and activities suitable for all ages and abilities. During Contact, Supervisors observe all interactions between the parent and child.
No. We arrange staggered arrival and departure times and parents are allocated separate access points via one of two roads.
What your children need to know, depends on their age and development. We advise parents to be positive and encouraging about Contact and assure their children that their parents are working together to make things better. It’s important both parents encourage their children to participate and give children permission to enjoy Contact with their other parent. It’s never okay to discuss adult-issues with your children.