We support separated parents and their children in establishing and maintaining positive, safe and healthy contact – vitally important for the happiness and well-being of all involved, and crucial to the child’s emotional health and future.

Kindred Connect is a private Children’s Contact Service, operating on the north side of Brisbane. Kindred Connect provides a professional and caring service for separated parents and their children, with services tailored to meet the needs of individual and family circumstances. We offer a safe, neutral, child-focused environment for supervised family visits and we facilitate safe stress-free change-overs for children.

What is a Children’s Contact Service?

Children’s Contact Services assist separated families with the logistics of regular and meaningful parent-child contact, following separation. In the case of separated parents experiencing high levels of conflict or where there are concerns about violence, we facilitate safe transfers of children from one parent to the other.

Who might use a Children’s Contact Service?

    • Parents, siblings, extended family members such as grandparents, and other people significant in the child’s life
      • Other people who have permission to visit the child (permitted by the parents or by the court)

      In many cases, the use of such services, are part of orders of the Federal Circuit or Family Law Court. Other families seek out Children’s Contact Services such as ours voluntarily.

      We encourage parents to access our services before going to Court, if at all possible. Early intervention helps to minimise many of the financial and emotional pitfalls of court processes and more importantly, the emotional impact on children caught in the middle.

      What is the purpose of a Children’s Contact Service?
      • To provide a safe, neutral and child-friendly meeting place where parents and children can enjoy quality time together
      • To facilitate contact between children and their separated parents, especially where contact has become limited or non-existent
      • To assist families experiencing post-separation conflict to arrange and enjoy contact visits, minimising stress for everyone involved
      • To arrange and facilitate smooth changeovers of children from one parent to the other – with no contact between parents, where none is desired
      • To promote and safeguard the safety and welfare of participating children and vulnerable other
      • To assist and support families experiencing conflict regarding parent-child visits
      • To provide safe, secure, supervised contact between child and parent (or other family member) in cases where the child may be at risk
      • To assist parents, where appropriate, to become independent in managing contact arrangements in a safe and positive way

      About Us.

      K
      indred Connect was created out of community need, and, in response to lengthy waiting lists for government funded services.
      Kindred Connect comprises experienced professionals with qualifications in social work, psychology, community development and early childhood education, each with a strong committed to the safety and well-being of children.

      We are members of the Australian Children’s Contact Service Association, committed individually and collectively, to delivering Services at the highest standard and in compliance with the guidelines, processes and protocols endorsed by the association – which are the same practices and guidelines required of all government-funded children’s contact services.

      “Kindred Connect comprises a team of dedicated, experienced and qualified professionals, united in a strong commitment to upholding the rights of the child”

      Our professionalism is readily seen in the consistent, thoughtful, dedicated application of our policies and procedures in every service we provide. We are proud of our work and the way we do it, and openly welcome any audit or review, by any authority or referring professional, whether in casual discussion or in more formal and comprehensive form.

      Commitment to Children

      • We are committed to protecting children, and our primary concern is the safety and well-being of children and young people
      • We will intervene if a child is considered at risk of harm, or if contact is assessed as no longer in their best interests
      • We reserve the right to cancel, reduce or terminate contact if it is felt to be in the best interest of the child
      • We take responsibility for refusing any case which would place a child or parent at reasonable risk
      • We believe it important for the children involved that there be no preferential treatment shown either parent

      Commitment to Parents

      • We believe in every parent’s potential for developing greater insight into how to best meet their children’s needs, to develop practical experience in doing so
      • We strive to assist parents to understand and appreciate the rationale for, and the maintenance of, our service’s child-focused conditions and procedures
      • We are committed to protecting every parent’s interests, their physical safety and their emotional well-being
      • We are committed to honest communication and maintaining transparent processes at all times

      What to expect from Contact Supervisors.

      • Professional degree(s) in the areas of welfare/social work, education, psychology

      • Backgrounds in mental health, counselling, child protection, community development and early childhood education

      • Accredited training in Suicide Prevention; Domestic Violence; Child Development; Mandatory Reporting; Child Protection, including Child Sexual Abuse

      • Objective and factual reporting of observations made during each visit

      • Firm professional boundaries

      • Extensive experience in supporting contact for children and their families

      • Skills to promote positive parent-child interactions

      • Commitment to mandatory reporting obligations

      • Police clearances, ‘working with children checks/Blue Card’

      • Current Senior First Aid Certificate

      • A strong awareness of today’s challenges in the area of Family Law

      • Sound knowledge of family violence

      • Training in Detection Of Overall Risk Screen (DOORS)

      • Commitment to client privacy and confidentiality

      Neutrality
      • We will not side with either parent or any other person involved
      • We will not advocate on behalf of one parent over the other
      • We will remain independent from any parental dispute
      • We treat all participants with respect and compassion
      • We will acknowledge conflicts of interest and will avoid them
      • We will provide factual observational reports, without judgement

      Mission



      To assist families during the separation process by providing a safe, secure environment which promotes an enjoyable and positive experience of family contact
      To safeguard children, reduce the negative impact of separation upon children and hold the best interests of each child as our highest priority
      To provide a full-fee payment option to families with the financial capacity to access it, thereby reducing both the burden upon government-funded Children’s Contact Services, and their waiting lists
      To assist parents during the separation process by providing support, referrals, information, and practical assistance as they move towards self-management of family contact arrangements
      To support parents and children in re-building relationships
      To maintain strong networks with agencies, local authorities and professional bodies, promoting collaboration and information sharing, with the intent of improving referral processes and outcomes


      We believe every child has the right:

      • To be listened to and to have his or her wishes and feelings given due weight
      • To have regular contact with both parents, and to be allowed to proceed at building child-parent relationships in keeping with the child’s own level of readiness to do so
      • To have healthy, loving relationships with both parents
      • To be treated with respect, warmth, friendliness and acceptance
      • To be treated as an individual, with his or her own feelings, thoughts and wishes, and to be given honest and age-appropriate explanations for what will occur during contact and/or changeovers.
      • To feel safe, secure and free to enjoy these times, and to receive support and care before, during and after contacts
      • To receive contact supervision for as long as proves necessary for the parents to gain the skills and experience they need to care for the child, and for the child to build trust and confidence in each parent
      We believe every child has the right to have healthy loving relationships with both parents

      We believe every parent has the right:

      • To receive our services without discrimination
      • To be protected from inappropriate behaviour by any other person
      • To have the opportunity to discuss any concerns, and to have them resolved wherever possible
      • To feel safe, secure, accepted and valued within their family and community
      • To be treated with respect and without judgment
      • To be properly informed as to the limitations of confidentiality
      • To receive sufficient information to make informed decisions
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